Still Need Help?
Our support team is here to assist you. When contacting us, please include:
- Your registered phone number
- Description of the issue
- Screenshots if applicable
- Job/Order ID (if related to a specific delivery)
Help Center for Driver Partners
Use the Emergency button in the app or call Singapore Emergency Services: 999 (Police) / 995 (Ambulance/Fire)
Download Smart Move Driver from the App Store or Google Play. Register with your Singapore (+65) or Malaysia (+60) phone number, verify via OTP, create your password, and complete your profile.
You'll need to upload:
Document verification typically takes 1-2 business days. You'll receive a push notification once approved. If documents are rejected, you can resubmit with corrections.
We support: Motorcycle, Car, Van, Lorry, and Bicycle. Select your vehicle type during registration to receive matching job offers.
Yes! After registration, you can enable Face ID (iOS) or Fingerprint (Android) for quick, secure login. Your biometric data stays on your device only.
Go online in the app and ensure location services are set to "Always Allow". Jobs matching your vehicle type and location will appear. Accept or decline based on your availability.
You can cancel before pickup, but frequent cancellations affect your acceptance rate and may impact your tier status. For emergencies, contact support immediately.
Wait the designated time shown in the app. Try calling through the in-app call feature. If still unreachable, tap "Customer Unavailable" and follow the return instructions.
Items marked "FRAGILE" require extra care. Take photos of the package at pickup for your protection. Handle with care during transport and delivery.
At dropoff, you'll need to capture a photo and/or collect a signature from the recipient. This protects both you and the customer.
Your tier is based on completed orders and ratings over the last 3 months:
| Tier | Requirement | Platform Fee |
|---|---|---|
| Troop | Starting tier | 20% |
| Warrior | 300+ orders in 3 months | 15% |
| Champion | 600+ orders AND 4.8+ rating | 12% |
Tier status is evaluated monthly based on your last 3 months of performance. Maintain your order count and ratings to keep your tier.
Earnings = Base fare + Distance fee - Platform fee (12-20% based on tier). View the breakdown for each job in your Earnings tab.
Go to Earnings → Withdraw. Enter the amount (minimum S$50, maximum S$10,000) and confirm. Funds are transferred to your registered bank account or PayNow within 1-3 business days.
You can withdraw to your Singapore bank account or PayNow. Update your payment details in Profile → Bank Account.
For Singapore drivers earning above S$500/month net, CPF contributions apply:
If below threshold, CPF is refunded to your available balance.
Go to Earnings → Trip History to see all completed jobs with earnings breakdown, CPF deductions, and withdrawal history.
Go to Profile → Vehicle Info. Update your vehicle details and upload new photos. Major changes may require re-verification.
Contact support at enquiry@smart-move.co with your current phone number and the new number. This requires identity verification.
Go to Profile → Bank Account. You can update your bank account number or PayNow ID. Changes may require verification for security.
Go to Settings → Delete Account. Ensure all pending earnings are withdrawn first. Deletion is processed within 30 days and cannot be undone.
Try these steps:
Check the following:
Ensure location is set to "Always Allow" for Smart Move Driver. Toggle location services off and on. Move to an area with better GPS signal (away from tall buildings).
Check your internet connection. Files must be under 10MB (supported: JPG, PNG, PDF). Try closing and reopening the chat screen.
Go to Settings → Biometric and disable, then re-enable the feature. Ensure Face ID/Fingerprint is set up in your device settings. If issues persist, use password login.
Our support team is here to assist you. When contacting us, please include: