Privacy Policy for SmartMove

Last Updated: October 22, 2025

Introduction

SmartMove ("we," "our," or "us") operates the SmartMove mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using SmartMove, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we collect:

• Account Information: Name, email address, phone number
• Profile Information: Profile photo (optional)
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Delivery Addresses: Pickup and delivery locations you provide

1.2 Location Information

• Real-time Location: GPS location when you book a delivery or track an order
• Saved Addresses: Locations you save for quick booking

We use location data to calculate delivery pricing, match you with drivers, provide real-time tracking, and display nearby locations.

1.3 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• Mobile network information
• IP address

1.4 Usage Information

• Orders placed and delivery history
• App interactions and features used
• Loyalty points and rewards earned
• Subscription status (Premium/Corporate)
• Chat messages with drivers
• App crashes and performance data

2. How We Use Your Information

We use the collected information for:

• Creating and managing your account
• Processing and fulfilling delivery orders
• Matching you with available drivers
• Providing real-time tracking
• Processing payments securely
• Sending order updates and notifications
• Analyzing app usage to improve features
• Fixing bugs and technical issues
• Managing loyalty rewards and subscriptions
• Preventing fraud and ensuring security

3. Information Sharing

We do not sell your personal information.

We may share your information with:

Drivers

Name, contact information, pickup/delivery addresses, and order details necessary to complete your delivery.

Service Providers

• Stripe: Payment processing
• Firebase: Backend services and authentication
• Google Maps: Location services and mapping
• Push notifications: Order updates
• Analytics: App performance monitoring

Legal Requirements

We may disclose information when required by law to comply with legal processes, enforce our Terms of Service, protect our rights, or ensure user safety.

4. Data Security

We implement security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure Firebase authentication
• PCI-compliant payment processing (Stripe)
• Regular security audits
• Access controls and authentication

Note: No internet transmission method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Update

View and update your profile information, manage saved addresses, and review order history in the App.

Location Services

Enable/disable location access in device settings. Note that location is required for core delivery functionality.

Notifications

Manage push notification preferences in App settings. You can opt out of promotional communications while delivery updates will continue.

Account Deletion

Request account deletion via App settings or by contacting us. We will delete your personal information within 30 days. Some information may be retained for legal compliance.

Data Portability

Request a copy of your data by contacting us. We will provide data in a commonly used format.

6. Children's Privacy

SmartMove is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

7. Third-Party Services

Our App integrates with third-party services that have their own privacy policies:

• Stripe: Privacy Policy
• Apple App Store: Privacy Policy
• Google Play: Privacy Policy
• Firebase: Privacy Policy
• Google Maps: Privacy Policy

8. Data Retention

We retain your information as follows:

• Account data: While account is active + 90 days after deletion
• Transaction records: 7 years (legal requirement)
• Chat messages: 90 days
• Location history: 1 year
• Analytics data: 26 months

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App with an updated "Last Updated" date. Continued use of the App after changes constitutes acceptance.

11. Regional Rights

European Union (GDPR)

EU users have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent.

California (CCPA)

California residents have the right to know what personal information is collected, access their data, request deletion, and opt-out of any sale of personal information. We do not sell personal information.

Singapore (PDPA)

We comply with the Personal Data Protection Act 2012. You may access and correct your personal data, withdraw consent for marketing, and request information about data usage.

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SmartMove is committed to protecting your privacy.
Version 1.0 | Effective Date: October 22, 2025